Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company that values its employees as a competitive advantage. As a Business Banking Service Representative, you will assist business customers by providing solutions to inquiries and ensuring high levels of customer satisfaction while managing a variety of banking products.
Responsibilities
Performs specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues. May interact with higher levels within the customer organization
Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality
Documents customer interactions and completes service requests to minimize customer effort or additional action
Skills
1+ years of related experience
High school diploma or GED
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to leverage information in creating customized customer solutions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Demonstrates commitment to quality
Maintains high levels of customer satisfaction consistent with PNC's core values
Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels
Resolves customer service inquiries and issues
Recommends appropriate solutions
Documents customer interactions and completes service requests to minimize customer effort or additional action
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Years of service
Company Overview
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is