Note: The job is a remote job and is open to candidates in USA. Rippling provides a unified platform for managing HR, IT, and Finance systems. The Customer Support Specialist, Payroll Integrations will provide technical customer support, troubleshoot payroll and accounting integration issues, manage customer inquiries, and collaborate with Product and Engineering teams to improve products and services.
Responsibilities
Become a product expert, maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
Troubleshoot accounting integration failures including GL sync errors, journal entry issues, and API connectivity problems
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Skills
Bachelor's degree
2+ years of technical customer support experience in a SaaS business
Hands-on experience with APIs, integrations, or payroll processes
Basic understanding of accounting concepts such as journal entries, chart of accounts, and GL mapping
Experience diagnosing integration failures including sync errors and data mapping issues
Demonstrated problem-solving and troubleshooting skills with strong attention to detail
Time management skills and ability to prioritize across high-volume, multi-channel support
Excellent written and verbal communication skills in English
Open to working 9:00 PST - 5:30 PST
Hands-on experience with QuickBooks Online, NetSuite, Sage Intacct, or Xero
Familiarity with payroll operations — pay runs, earnings codes, deduction types, and how payroll data flows into accounting systems
Experience with REST APIs, webhooks, or OAuth authentication
Background in payroll processing or bookkeeping
Familiarity with HRIS platforms
Benefits
Ongoing training and development opportunities
Opportunities for professional development
This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy.
Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.
Company Overview
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is
Company H1B Sponsorship
Rippling has a track record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.